I offer a range of services that extend across individual, and small or large group formats. Below you can find a handful of specific examples of how I can help you, your team, and your company. In addition to these examples, we can also take more customized approach based upon your needs.
How I Can Help You
Want to hear about the GoFundMe story from someone who was there from the very beginning? Would your team benefit from learning about how we thrived in a crowded field to ultimately become the #1 leader in online fundraising? Sign me up to be a guest speaker at a team or company event.
Speaking Engagements
Learn about the management philosophies and frameworks I used to build and motivate a high-performing team. This option is best for the leaders in your company and can be constructed as individual or group sessions.
Workshops
Whether you have seasoned pros or first-time managers, I can help act as both a sounding board and a guide as your team navigates the complexities of managing people. I’ve developed managers into strong leaders that motivate teams to do their best work. I can help your leaders achieve more.
Mentorship & Coaching
Is your team set up to scale with your business? Do your employees have a clear path for growth and development? At GoFundMe I designed career pathways that set clear expectations and motivated growth towards the next level. This option includes an audit of the current structure, roles, and expectations of each member of your team.
Organizational Design
Let’s look at the inputs, volume, and outputs of your workflows to find the areas we can make more efficient for your team and overall business. I take a hands on approach to understand where your team is at today, what your overall goals are, and how improvements in how you work can help you meet those goals. This option is especially valuable when paired with the Self-Service Audit below.
Workflow Optimization
Are your customers waiting too long for an answer they can find on their own? Does your team spend too much time on one- and two-touch interactions that are purely transactional in nature and are eating into your overall budget? I can take a top-down view of the way you’ve designed your support experience to find the gaps customers are falling through and the opportunities to help your customers help themselves. Best when paired with the Workflow Optimization service above.